Chipotle Customer Attacks Workers Over UberEats Order!

Women goes behind the preparing area and fights workers at a Washington, DC Chipotle.

Y'all voted for this.

There was a viral video of a Black woman attacking a Chipotle worker after trespassing and stealing food. The woman claimed that she got an order wrong from UberEats. She returns to location where it was prepared. The workers told her that she has to take it with the driver and UberEats.

The woman visibly angry goes behind the counter and prepares food.

Workers try to stop her.

She ends up throwing the food and slapping the worker.

Washington, DC.

Video goes viral and folks are calling for the customer to be arrested.

Customer actually defends her actions.

I call it a Luigi Mangione moment. But since it is a Black woman, expect the far right and media to scapegoat the actions as unruly, ghetto and the reasons for a white privilege man like Donald J. Trump to become president again.

The video with over 7 million views that captured a heated altercation at a Northeast, D.C. Chipotle is sparking outrage online. The video shows a visibly upset customer walked behind the counter and began making her own burrito bowl. The incident escalated further when she got physical with an employee. But the woman in the video said employees got physical with her first.

Yeah, we all had messed up orders at grocery stores and fast food restaurants. We had bad customer service from cashiers, servers, managers and customer service. We all been frustrated with the service industry.

But for intentional and unintentional food contamination, it is very rare.

1. Restaurants, gas stations and grocery stores are forbidden from having chemicals near food. The federal and state authorities have strict guidelines to contamination.

2. Insect spray, rat poisons, unauthorized cleaning chemicals and glue traps are not used in restaurants, gas stations, bars and retailers.

3. All businesses use contactless pest control devices which involves no poison.

4. Any biohazard like blood, mucus, fecal matter, vomit, semen, vaginal fluid, saliva and hair, animal droppings, skin, tears, sweat and breast milk in food must be destroyed. 

5. If customers come into the preparing area, workers must destroy all the food products. It is criminal trespassing when a person interferes with food preparers.

Roberto Hernandez, the Chipotle employee in the video, says the encounter left him shaken and traumatized, calling the video "triggering" to watch. Speaking to WUSA9, Hernandez described how the situation unfolded on Saturday during his shift at the Brentwood neighborhood Chipotle on Washington Place. 

Hernandez said he he was working his normal shift when a customer walked in and said she had ordered a burrito bowl on UberEats. She claimed her order was wrong and demanded a refund. He and his manager tried to explain that all refunds had to be issued by Uber. That’s when Hernandez told WUSA9 things escalated. 

The woman proceeded to walk behind the counter and make herself several bowls, saying she wanted the order remade with double meat and other items. Hernandez said he looked at the receipt and it didn’t say she had ordered double of anything. 

“I was mad, upset. But I’m a man you know I can’t hit a female," Hernandez said. "So I walked away.” 

He did the right thing. Why lose your job because of an irate customer?

The woman in the video told WUSA9 that she went behind the counter to remake her order when employees refused to remake her bowl or give her a refund. That's when she says employees hit her. She claims the viral video didn't capture the full incident.

"Before I threw the bowl on him or anything, all of them put their hands on me first," she told WUSA9. " ... I wasn't aggressive toward them until I got assaulted. The video was cut short."

Hernandez told WUSA9 he’s been a loyal employee for over two years, but said he's upset that he has yet to hear from corporate. He added that he'd like to see security inside the store. 

The employee also said the woman who attacked him has been threatening him online since the incident. 

“Yesterday, she was saying 'I’m going to come back and stab them and take their life,'" Hernandez relayed. "I was scared. She was scaring my co-workers too." 

In a statement to WUSA9, Chipotle said:

“At Chipotle, the health and safety of our employees is our greatest priority. We are grateful for their hard work every day and do not condone guests who mistreat our team members. We are working cooperatively with local law enforcement and hope justice will be served for the individual who did not treat our employees with the respect that they deserve.”

DC police said no police report has been filed. A spokesperson for Chipotle told  WUSA9 they are planning on filing a police report. WUSA9 also reached out to UberEats for comment, but has not heard back.