Starbucks CEO: We Gonna Change The Game!

Starbucks is facing a boycott.

As a Black man, I know that white people react to my presence. I always keep a third eye and ear open to reactions.

I work in the service industry. I am proud of serving people. I don't care about your race, gender, religion, sexuality, nationality, political and economic standings. If I made an impact on your lives, then I felt like I done my part.

We are humans first, everything else last.

Rashon Nelson, a graduate from Bloomberg University was on camera being arrested. His fraternity are offering support to him and his friend. Black Lives Matter Philadelphia demand Starbucks change their policies and hire more people of color.

Bad customer service has also hurt the retail industry. One bad experience can destroy a company. Trust me, I had bad experience with customers and service representatives.

I often believe we have our own set biases. Whenever you see a person looking like they're up to no good, we often call the police to report suspicious behavior.

The Starbucks CEO promises that changes are coming. There were two incidents in the coffee brewery. Two incidents sparked outrage and a boycott from the Black community. One in Torrance, California and one in Philadelphia.

Kevin Johnson faces a PR nightmare because of these two incidents.

Both incidents show Black customers getting the cold shoulder.

Kevin Johnson publicly addressed the incident in Philadelphia. Two Black men were arrested for trespassing after the manager called the law on them.

The situation was filmed by a bystander and sparked outrage at the company over how they treat their Black guests.

The manager was fired out the cannon after the incident went viral.

Holly Hilton will be heading back to Dayton. The former manager of that Starbucks was fired out the cannon. The company is now in a PR disaster cause of her.

The manager went into hiding after they outed her social media. No surprise here, the former Starbucks manager hails from the segregated rust belt city of Dayton, Ohio.

Her name is Holly Hylton, a former resident who had some unpleasant social media rants about people of color.

Johnson personally apologized to the two men. One identified as Rashon Nelson and his friend. Now both of them will have an opportunity to share their story.

Robin Roberts will interview the men on Thursday.

Executive chairman Howard Schultz had talked to Gayle King about how Starbucks will change the way they deal with customers.

In the coming month, Starbucks will close up 8,000 stores for a day. They will have all their workers take anti-bias training and offer incentives to hire more minorities to these locations.